eCommerce
how not to do eCommerce:
1. make me create an account on your website.
2. tell me what i want is available for the dates i want it.
3. tell me that to get what i want, i need to call a physical phone number. (grrr...)
4. put me on hold for 10 minutes waiting to speak to a real person, while forcing me to listen to your propaganda. (double grrrr...)
5. when said real person comes on (who i never wanted to talk to in the first place or i would've called), offer me something different than what your website clearly stated was available. (oh no girl friend -- you didn't go there...)
6. when i decline, explain to me the reason it made me call is because what the website said was available, really wasn't ... so, basically, your website lied to me, and you tricked me into talking to someone. (ok. you just. don't. get it. you dont get it.)
thusly, i nominate uHaul be heretofore re-designated uHell. because, well... uSuck.
1. make me create an account on your website.
2. tell me what i want is available for the dates i want it.
3. tell me that to get what i want, i need to call a physical phone number. (grrr...)
4. put me on hold for 10 minutes waiting to speak to a real person, while forcing me to listen to your propaganda. (double grrrr...)
5. when said real person comes on (who i never wanted to talk to in the first place or i would've called), offer me something different than what your website clearly stated was available. (oh no girl friend -- you didn't go there...)
6. when i decline, explain to me the reason it made me call is because what the website said was available, really wasn't ... so, basically, your website lied to me, and you tricked me into talking to someone. (ok. you just. don't. get it. you dont get it.)
thusly, i nominate uHaul be heretofore re-designated uHell. because, well... uSuck.
posted by P3T3RK3Y5 for meltingearth
2 Comments:
Aren't they the ones that buy the trucks that other trucking companies deem to be nearing the end of their lives? I think a certain Mr. Mike told me that once.
So why are they the ones that leap to mind when one needs a moving truck... This is one of the eternal mysteries. Have I fallen prey to advertising!
*shudders*
mr. mike tried to warn me -- i failed to heed his advice.
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